Returns and complaints

Do you want to make a return? It's not a problem!

Within 14 days of receiving your order, you can exercise your right to cancel the contract and return the ordered products without giving any reason. To do so, submit your return through our convenient form below. In the same way you can make a claim for a product defect. You can find the complaint regulations here.

We kindly remind you that a return is not possible if the product packaging has been opened after delivery of the order. This is in accordance with the Law of May 30, 2014. on consumer rights (Journal of Laws of 2014, item 827), which says that the right to withdraw from the contract does not apply if the subject of the performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons.

How to make a return or complaint?

Wypełnij elektroniczny formularz dostępny poniżej i zaczekaj na telefon lub wiadomość od dottore.

W przypadku zwrotu spakuj produkty, które chcesz zwrócić

W przypadku reklamacji przygotuj dokumentację problemu: zdjęcia lub filmik. Prześlij ją na adres reklamacje@dottore.pl.

Poczekaj na zwrot pieniędzy lub informację o wyniku reklamacji.

Electronic form

Type of application

Order number

Date of purchase

Contact number

E-mail address

Reason for return or complaint

I consent to the processing of personal data in accordance with the Law on Personal Data Protection in connection with sending an inquiry via the contact form. Provision of data is voluntary, but necessary to process the request. I have been informed that I have the right to access my data, the possibility of correcting it, requesting the cessation of its processing. The administrator of the personal data is Dottore Polska sp. z o.o. based in Poznan.

I declare that I have familiarized myself with the terms and conditions of returning/reclaiming the goods contained in the Terms and Conditions of the Store.

Name of the buyer

Last name of the buyer

Address

City

Postal code

Bank account number (only in case of return)